There was an occasion to call room service and no answer repeatedly as well front desk. Accepting the upgrade we lost the free night but agreed to pay &107.00 per night for two nights plus taxes and resort fees. First night was originally comped and second night $98.00, we agreed.

Upon check in we were advised room was not ready but upgrade was available. Reservations made two weeks prior for Smokey Robinson Show which was comped and three day two night stay.